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Remember when hotel guests got excited over free HBO and still-in-the-theater movies on pay-per-view? Pete Sears, a 24-year Hyatt veteran, recalls those simpler days. Now, in our 24/7 digital age, guests have loftier expectations, and hotels are investing in new ...

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From Hat Factory to Hotel

Although New York City is far from lacking in the boutique hotel market, Refinery Hotel promises to offer something different to the city’s lodging scene. Built in a former millinery building in the Garment District known as the Colony Arcade, ...

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The Broadmoor’s Big Renovation

For Steve Bartolin, president of The Broadmoor, the recently announced $60-million renovation that is scheduled to take place over the next two years is just another step in the evolution of the historic Colorado Springs resort. “If you look at ...

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Smarter WiFi

When the Mandarin Oriental hotel opened in Manhattan in 2003, guests were hardly clamoring for wireless Internet access. But a few years later, Apple released the iPhone and Amazon launched its Kindle e-reader. Then came the iPad, and suddenly guests ...

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What Makes You So Special?

I’d call my member of Congress, but I’m too busy. Someone else will send this letter to Capitol Hill—I’ll send one next time. Does this sound familiar? As an industry we are facing critical issues that require your involvement, but ...

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