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Study Shows Room Service Not Used by Most Travelers

CHICAGO—More than 75 percent of travelers said they rarely or never use hotel room service according to a survey conducted by The GO Group, an international ground transportation service provider. More than 600 people responded to the survey, which asked ...

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Hotels Reinvent Room Service to Stay Relevant

Hotels Reinvent Room Service to Stay Relevant

The New York Hilton Midtown stirred up some controversy in June when it announced plans to do away with traditional room service. Like many full-service hotels, the nearly 2,000-room property had experienced a decline in room service requests over the ...

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