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Tag Archives: J.D. Power and Associates

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Marriott’s Frequent Guest Program Ranks No. 1

Marriott’s Frequent Guest Program Ranks No. 1

Marriott’s frequent guest program ranks highest among hotel loyalty/rewards programs, shows a consumer survey released April 11. Marriott Rewards received an overall customer satisfaction score of 707 on a 1,000 point scale, according to the inaugural J.D. Power 2014 Hotel ...

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Five Hotel Chains Named J.D. Power Customer Champions

Five Hotel Chains Named J.D. Power Customer Champions

WESTLAKE VILLAGE, Calif.—J.D. Power, in conjunction with FORTUNE Custom Publishing, has recognized 50 companies that demonstrate the ability to provide the highest level of customer service based on their most important critics—their customers. The 2014 Customer Champions include five hotel ...

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Guest Satisfaction Reaches Seven-Year High

Guest Satisfaction Reaches Seven-Year High

WESTLAKE VILLAGE, Calif.—Following two years of declines, hotel guest satisfaction has increased significantly, reaching its highest levels in the past seven years, according to the J.D. Power 2013 North America Hotel Guest Satisfaction Index Study. The study, now in its ...

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