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A Comeback Story

A Comeback Story

Many chain and boutique hotels have concierges who serve as troubleshooters for guests, offering advice, tips, and suggestions. But the independently owned 98-room Galley Bay Resort in Antigua has turned every employee into a concierge or ambassador for the hotel. ...

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Do the Math

With a tight economy and the market still in the recovery phase, hoteliers are seeking out ways to increase incremental revenue and impact the bottom line. Creating upgrades and offers for guests to take advantage of is a simple solution ...

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Solving the Parking Problem

Hotel owners and managers often view parking as a necessary evil or a source of headaches. However, parking is an essential guest service that can play a significant role in assuring the profitability of a hotel. Parking is usually the ...

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Safe and Pest Free

Over the past several years, there have been many changes to pest management practices in the lodging industry. The days of spraying entire rooms with pesticides are gone, and the pest control populace has transitioned to more sustainable, non-chemical practices ...

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