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The Benjamin is Serious About Sleep

The Benjamin is Serious About Sleep

Despite all the bells and whistles applied to improve guest satisfaction scores, hotels still need to deliver at the most basic level to keep customers happy—and that starts with a good night’s sleep. The Benjamin, located in midtown Manhattan, takes ...

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Guest Satisfaction Reaches Seven-Year High

Guest Satisfaction Reaches Seven-Year High

WESTLAKE VILLAGE, Calif.—Following two years of declines, hotel guest satisfaction has increased significantly, reaching its highest levels in the past seven years, according to the J.D. Power 2013 North America Hotel Guest Satisfaction Index Study. The study, now in its ...

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