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Clarabridge Acquires Market Metrix

Clarabridge Acquires Market Metrix

RESTON, Va.—Clarabridge Inc., a provider of intelligent Customer Experience Management (CEM) solutions, has announced the acquisition of Market Metrix, an Enterprise Feedback Management (EFM) platform in the leisure and hospitality industries. Market Metrix will complement and extend Clarabridge’s analytics and ...

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Drury Hotels’ Secret to Guest Satisfaction

Drury Hotels’ Secret to Guest Satisfaction

On its way toward Memphis, Interstate 55 straightens into a precise vertical line as it runs down the eastern edge of Sikeston, Mo. About halfway between St. Louis and Nashville, the old railroad town sits in a vast patchwork quilt ...

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Hotel Concierges Take a Personal Approach

Hotel Concierges Take a Personal Approach

Whether it’s chartering a private helicopter to Niagara Falls, renting out a city’s hottest nightclub, or shipping puppies to Abu Dhabi, hotel concierges are tasked with fulfilling some pretty crazy demands. “When guests come with outlandish requests, we need to ...

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TripAdvisor Survey Reveals Top Hotel Amenities

TripAdvisor Survey Reveals Top Hotel Amenities

NEWTON, Mass.—TripAdvisor announced the results of the TripBarometer Truth in Travel Survey, which reveals the hotel amenities and services U.S. travelers find most and least important. Free Wi-Fi (89 percent), parking (89 percent) and breakfast (84 percent) remain in high ...

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Video: Going Green and the Guest Experience

Video: Going Green and the Guest Experience

On Oct. 1-3, Lodging Media hosted the inaugural Lodging Green and Sustainability Conference at the LEED Gold-Certified Omni Dallas Hotel in Dallas, Texas. The three-day event brought thought leaders, industry experts, and hotel executives together to share how implementing green ...

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