Home / Tag Archives: guest satisfaction (page 2)

Tag Archives: guest satisfaction

Feed Subscription

Hotel Concierges Take a Personal Approach

Hotel Concierges Take a Personal Approach

Whether it’s chartering a private helicopter to Niagara Falls, renting out a city’s hottest nightclub, or shipping puppies to Abu Dhabi, hotel concierges are tasked with fulfilling some pretty crazy demands. “When guests come with outlandish requests, we need to ...

Read More »

TripAdvisor Survey Reveals Top Hotel Amenities

TripAdvisor Survey Reveals Top Hotel Amenities

NEWTON, Mass.—TripAdvisor announced the results of the TripBarometer Truth in Travel Survey, which reveals the hotel amenities and services U.S. travelers find most and least important. Free Wi-Fi (89 percent), parking (89 percent) and breakfast (84 percent) remain in high ...

Read More »

Video: Going Green and the Guest Experience

Video: Going Green and the Guest Experience

On Oct. 1-3, Lodging Media hosted the inaugural Lodging Green and Sustainability Conference at the LEED Gold-Certified Omni Dallas Hotel in Dallas, Texas. The three-day event brought thought leaders, industry experts, and hotel executives together to share how implementing green ...

Read More »

The Benjamin is Serious About Sleep

The Benjamin is Serious About Sleep

Despite all the bells and whistles applied to improve guest satisfaction scores, hotels still need to deliver at the most basic level to keep customers happy—and that starts with a good night’s sleep. The Benjamin, located in midtown Manhattan, takes ...

Read More »
Scroll To Top