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Hotel Satisfaction Reaches Record High

Hotel Satisfaction Reaches Record High

Hotel guest satisfaction has reached its highest level since J.D. Power revised its methodology in 2006, according to the J.D. Power 2014 North America Hotel Guest Satisfaction Index Study released today. The study, now in its 18th year, measures overall ...

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Kimpton Tops Charts in Market Metrix Hospitality Index

Kimpton Tops Charts in Market Metrix Hospitality Index

SAN FRANCISCO, Calif.—Kimpton Hotels and Restaurants received the highest score on the Market Metrix Hospitality Index (MMHI) for the first quarter of 2014. Kimpton earned global honors when it topped the MMHI charts in the second quarter of 2013 with ...

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Food and Water Quality an Ongoing Challenge for Hotels

Food and Water Quality an Ongoing Challenge for Hotels

From the buffet salad bar greens to the ice clinking in drinks served poolside, hotel administrators are finding that protecting guests from food and water illness outbreaks is a continuous challenge. It’s also a necessary undertaking to demonstrate the hotel’s ...

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Marriott’s Frequent Guest Program Ranks No. 1

Marriott’s Frequent Guest Program Ranks No. 1

Marriott’s frequent guest program ranks highest among hotel loyalty/rewards programs, shows a consumer survey released April 11. Marriott Rewards received an overall customer satisfaction score of 707 on a 1,000 point scale, according to the inaugural J.D. Power 2014 Hotel ...

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Sleep on It: The New Four Seasons Bed

Sleep on It: The New Four Seasons Bed

A good night’s sleep. Those four simple words may be more important than anything else when it comes to a guest’s lodging experience. After all, even the most luxurious of rooms can disappoint if a guest spends a restless night ...

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