Home / Tag Archives: guest satisfaction

Tag Archives: guest satisfaction

Feed Subscription

Food and Water Quality an Ongoing Challenge for Hotels

Food and Water Quality an Ongoing Challenge for Hotels

From the buffet salad bar greens to the ice clinking in drinks served poolside, hotel administrators are finding that protecting guests from food and water illness outbreaks is a continuous challenge. It’s also a necessary undertaking to demonstrate the hotel’s ...

Read More »

Marriott’s Frequent Guest Program Ranks No. 1

Marriott’s Frequent Guest Program Ranks No. 1

Marriott’s frequent guest program ranks highest among hotel loyalty/rewards programs, shows a consumer survey released April 11. Marriott Rewards received an overall customer satisfaction score of 707 on a 1,000 point scale, according to the inaugural J.D. Power 2014 Hotel ...

Read More »

Sleep on It: The New Four Seasons Bed

Sleep on It: The New Four Seasons Bed

A good night’s sleep. Those four simple words may be more important than anything else when it comes to a guest’s lodging experience. After all, even the most luxurious of rooms can disappoint if a guest spends a restless night ...

Read More »

Clarabridge Acquires Market Metrix

Clarabridge Acquires Market Metrix

RESTON, Va.—Clarabridge Inc., a provider of intelligent Customer Experience Management (CEM) solutions, has announced the acquisition of Market Metrix, an Enterprise Feedback Management (EFM) platform in the leisure and hospitality industries. Market Metrix will complement and extend Clarabridge’s analytics and ...

Read More »

Drury Hotels’ Secret to Guest Satisfaction

Drury Hotels’ Secret to Guest Satisfaction

On its way toward Memphis, Interstate 55 straightens into a precise vertical line as it runs down the eastern edge of Sikeston, Mo. About halfway between St. Louis and Nashville, the old railroad town sits in a vast patchwork quilt ...

Read More »
Scroll To Top