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Focusing on Acoustics Can Improve Guests’ Comfort

Focusing on Acoustics Can Improve Guests’ Comfort

Your guests’ ears never rest, not even when they’re sleeping. Throughout the night, guests are likely to hear off-and-on HVAC systems, TVs in adjacent rooms, and luggage carts in hallways. “When humans were still sleeping in caves, we needed to ...

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Four Seasons Introduces Fully Branded Jet

Four Seasons Introduces Fully Branded Jet

Toronto, Canada—Four Seasons introduces the industry’s first fully branded private jet experience. With Four Seasons on the fuselage and the Four Seasons logo on the tail, the completely retrofitted Boeing 757 will feature interiors and exterior design customized by the ...

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Clarabridge Acquires Market Metrix

Clarabridge Acquires Market Metrix

RESTON, Va.—Clarabridge Inc., a provider of intelligent Customer Experience Management (CEM) solutions, has announced the acquisition of Market Metrix, an Enterprise Feedback Management (EFM) platform in the leisure and hospitality industries. Market Metrix will complement and extend Clarabridge’s analytics and ...

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Country Inns and Suites is Focused on the Guest Experience

Country Inns and Suites is Focused on the Guest Experience

With the theme “Mindful. Genuine. Welcoming,” the 2014 Country Inns and Suites Business Conference focused on the brand’s commitment to delivering an exceptional guest experience, said Scott Meyer, senior vice president, midscale brands, Carlson Rezidor Hotel Group, Americas. “We’ve been ...

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Hawaii Hotel Benefits from Cultural Immersion

Hawaii Hotel Benefits from Cultural Immersion

In Hawaii, with its abundance of lodging, it might seem outrageous for one particular property to boast that it is “Hawaii’s Most Hawaiian Hotel.” But no hoteliers appear to be approaching Mike White, general manager of Maui’s Kaanapali Beach Hotel, ...

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