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Five Hotel Chains Named J.D. Power Customer Champions

Five Hotel Chains Named J.D. Power Customer Champions

WESTLAKE VILLAGE, Calif.—J.D. Power, in conjunction with FORTUNE Custom Publishing, has recognized 50 companies that demonstrate the ability to provide the highest level of customer service based on their most important critics—their customers. The 2014 Customer Champions include five hotel ...

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Drury Hotels’ Secret to Guest Satisfaction

Drury Hotels’ Secret to Guest Satisfaction

On its way toward Memphis, Interstate 55 straightens into a precise vertical line as it runs down the eastern edge of Sikeston, Mo. About halfway between St. Louis and Nashville, the old railroad town sits in a vast patchwork quilt ...

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Guest Satisfaction Reaches Seven-Year High

Guest Satisfaction Reaches Seven-Year High

WESTLAKE VILLAGE, Calif.—Following two years of declines, hotel guest satisfaction has increased significantly, reaching its highest levels in the past seven years, according to the J.D. Power 2013 North America Hotel Guest Satisfaction Index Study. The study, now in its ...

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