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Farm-to-Table Fuels Guest Satisfaction

Farm-to-Table Fuels Guest Satisfaction

Food is an integral part of the guest experience at the Ocean House. That’s why the Thursday before a bustling Memorial Day weekend, finds Executive Chef John Kolesar eagerly gearing up for the summer season. The luxury property, located in ...

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Southern Living Introduces Branded Hotel Collection

Southern Living Introduces Branded Hotel Collection

NEW YORK—Time Inc.’s Southern Living introduces the Southern Living Hotel Collection—a small, curated group of independent, four- and five-star level hotels, resorts, and inns that span 18 Southern states. Hotels in the collection are vetted according to the same criteria ...

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A Comeback Story

A Comeback Story

Many chain and boutique hotels have concierges who serve as troubleshooters for guests, offering advice, tips, and suggestions. But the independently owned 98-room Galley Bay Resort in Antigua has turned every employee into a concierge or ambassador for the hotel. ...

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Connect the Dots

Connect the Dots

On a recent tour of a $1-million-per-key brand boutique hotel in New York City, I asked my guide, “What is the experience I should expect?” She replied, “We are here to help you design your own experience.” To me, that’s ...

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