December 2011

Our annual parade of lodging innovators for 2011 is led by Sant Singh Chatwal and Vikram Chatwal’s Dream Downtown. Our salute to innovation continues with 10 creative products that help ease operations, improve the guest experience, and increase productivity. And we take a look back at hot topics our bloggers discussed in 2011. Other highlights of this issue include managing staffing costs and details about a new independent, online travel agency that aims to cut out fees.

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