Social media

My Hotel Doesn’t Care About Social Media

Have a question for our experts? Submit it here. My hotel has no social media presence. What should I do?  "I work in revenue management. The...
Renaissance Los Angeles Airport Hotel

With a New Look, Renaissance Hotels Launches a Global Marketing Campaign

Bethesda, Md.–On the heels of its reimagined global design strategy, Renaissance Hotels, part of Marriott International, this week announced its continued brand evolution with...
guest engagement - gamification

Three Tips for Using Gamification To Engage Guests

A mid-sized hospitality company had a problem—almost no one was liking or clicking on their social media posts. The solution took an out-of-the-box approach:...
Guest feedback study

Three Tips for Keeping Up With Guest Feedback

Hotels today must keep up with guest feedback in real-time across a myriad of platforms ranging from social media to online review sites. Bruce...
Businessman walking in hotel lobby with suitcase and using his smart phone. Male business traveler in hotel hallway with cellphone and luggage.

Five Guest Engagement Strategies—and How Much Staff Effort They Require

An engaged guest is a loyal guest and the most effective salesperson a property has. Understanding how to engage guests is essential for a...
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Ben Campbell

Hospitality America Appoints Ben Campbell as President and CEO

GREENVILLE, South Carolina—Ben Campbell has transitioned from chief operating officer to president and CEO. Hospitality America Founder and CEO Chris Cargen has retired and...

Apple Hospitality REIT Acquires AC Hotel by Marriott Washington DC Convention Center

RICHMOND, Virginia—Apple Hospitality REIT, Inc. announced the acquisition of the 234-room AC Hotel by Marriott Washington DC Convention Center for approximately $116.8 million, or...
suites brands

IHG Releases New Prototype Options for Its Three Suites Brands

ATLANTA—IHG Hotels & Resorts announced the availability of new prototype options for its three suites brands—Staybridge Suites, Candlewood Suites, and Atwell Suites. By expanding...
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