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A Lost and Found Solution

A Lost and Found Solution

The lost and found departments at most hotels can easily be compared to a piled-up purgatory, where left-behind phone chargers, keys, and jewelry await a reunion with their owners. And since the lost and found process is often such a ...

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Ahead in the Cloud

Ahead in the Cloud

The hotel industry is in the midst of a minor tech boom that isn’t ending any time soon. With lodging riding the groundswell of an industrywide recovery, hotels across the country are looking for an edge when it comes to ...

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The Simple Life

The Simple Life

While most hotels are constantly upgrading their networking infrastructure and TV connections to accommodate the latest tech devices that guests bring along when they travel, some hotels are promoting a tech-free experience where guests are encouraged to take a break ...

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Handling Social Media in a Crisis

Handling Social Media in a Crisis

In the immediate aftermath of the Boston Marathon bombings, law enforcement officials quickly instructed bystanders to leave the area and return to their homes and hotels until the imminent danger had subsided. Since the race finish line was located near ...

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Pricing in a Social World

Pricing in a Social World

The advent of online travel agencies (OTAs) ushered in an era of price transparency on a broad scale. Revenue managers suddenly had to pay close attention to their price position relative to the competitive set, adding another variable to complex ...

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