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Your Good Name

Your Good Name

When the Conrad Miami suffered a technical problem in February that significantly slowed down its elevators, General Manager Stephane Mercier found himself responding to a complaint on TripAdvisor. The guest saw Mercier’s response and stopped by the front desk two ...

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Better Online Engagement

Better Online Engagement

When making booking decisions, guests are looking at up to 11 online review sites. This is fundamentally changing the dynamics of loyalty, says Kristin Muhlner, CEO of newBrandAnalytics. Here’s why direct engagement is imperative and how hoteliers can effectively mine ...

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FOLI

FOLI

FOLI is a slick new iPad app that serves as a virtual magazine rack for hotels, providing guests unlimited access to a host of premium titles such as Vanity Fair, Country Living, and Wired while on a hotel's premises.

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Eleventh Hour

Eleventh Hour

Eleventh Hour is a same-day mobile booking app that is targeted directly to large-scale hotel companies. Unlike its competitor Hotel Tonight, the app allows big chains to present a branded booking experience to consumers and gives hotels more control over ...

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Conrad Concierge

Conrad Concierge

Conrad Concierge is an app that allows Conrad guests the ability to request services and customize their stays onsite or even before they arrive using a mobile device. The mobile technology allows guests at Conrad locations worldwide to select luxury ...

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