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Starwood Preferred Guest Debuts Mobile, Keyless Entry

Starwood Preferred Guest Debuts Mobile, Keyless Entry

STAMFORD, Conn.—Starwood Preferred Guest (SPG), the loyalty program from Starwood Hotels & Resorts Worldwide, introduces SPG Keyless, a mobile, keyless entry system allowing guests to use their smartphone as a key. Rolling out to Aloft, Element, and W Hotels around ...

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Hyatt’s Virtual Assistant Honored by Opus Research

Hyatt’s Virtual Assistant Honored by Opus Research

CHICAGO—Hyatt was recently selected by Opus Research as the recipient of an Intelligent Assistant Award for the company’s deployment of Interactions’ Virtual Assistant (IVA) to support its North American Service Centers. Honored at the first annual Intelligent Assistant Conference, Hyatt’s ...

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Hoteliers Seek Footholds in Changing Digital Landscape

Hoteliers Seek Footholds in Changing Digital Landscape

At the Revenue Strategy Summit last week in New York City, hoteliers, brand representatives, and technology folks gathered to address the high cost of guest acquisition along with other hot revenue management topics. In the opening session, Mark Lomanno, partner ...

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Understanding the FCC’s Marriott WiFi Ruling

Understanding the FCC’s Marriott WiFi Ruling

Earlier this month, the U.S. Federal Communications Commission (FCC) imposed a $600,000 fine on Marriott International for allegedly blocking personal Wi-Fi hotspots in the conference facilities of the Gaylord Opryland Resort & Convention Center in Nashville, Tenn. In its judgment, ...

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How Much Bandwidth Does Your Property Need?

How Much Bandwidth Does Your Property Need?

Two years ago, BioMarin, a pharmaceutical firm based in San Rafael, Calif., called Inn Marin to book an offsite training session. This wasn’t unusual since the 69-room independent hotel is located eight miles up the road from the company’s headquarters. ...

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