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Biometric Benefits

When away on vacation, it is often a hassle to keep track of credit and debit cards. Travelers have the ability to leave these important items at the hotel restaurant, lose them by the pool, or get them stolen while ...

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Smarter and Safer Payment Systems

Many hoteliers may be reading or hearing about EMV (Europay, MasterCard and Visa) and NFC (Near Field Communication) and wondering what effect these new payment technologies will have on the lodging industry. NFC is all about smartphones and mobile marketing, ...

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An iPhone for Everyone

In the 2011 fiscal year, Apple sold 72 million iPhones, and the numbers continue to grow each year as the brand’s smartphone technology improves. The popularity of the iPhone and iPad is not lost on hoteliers, and many have integrated ...

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Tech Buzz

Remember when hotel guests got excited over free HBO and still-in-the-theater movies on pay-per-view? Pete Sears, a 24-year Hyatt veteran, recalls those simpler days. Now, in our 24/7 digital age, guests have loftier expectations, and hotels are investing in new ...

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Smarter WiFi

When the Mandarin Oriental hotel opened in Manhattan in 2003, guests were hardly clamoring for wireless Internet access. But a few years later, Apple released the iPhone and Amazon launched its Kindle e-reader. Then came the iPad, and suddenly guests ...

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