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Hyatt’s Virtual Assistant Honored by Opus Research

Hyatt’s Virtual Assistant Honored by Opus Research

CHICAGO—Hyatt was recently selected by Opus Research as the recipient of an Intelligent Assistant Award for the company’s deployment of Interactions’ Virtual Assistant (IVA) to support its North American Service Centers. Honored at the first annual Intelligent Assistant Conference, Hyatt’s ...

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Hoteliers Seek Footholds in Changing Digital Landscape

Hoteliers Seek Footholds in Changing Digital Landscape

At the Revenue Strategy Summit last week in New York City, hoteliers, brand representatives, and technology folks gathered to address the high cost of guest acquisition along with other hot revenue management topics. In the opening session, Mark Lomanno, partner ...

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Ask Anthony: Is Airbnb Hurting Hotels?

Ask Anthony: Is Airbnb Hurting Hotels?

Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s here to answer your questions. What’s your take on Airbnb, and is it hurting hotels? A ...

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