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Hyatt’s Virtual Assistant Honored by Opus Research

Hyatt’s Virtual Assistant Honored by Opus Research

CHICAGO—Hyatt was recently selected by Opus Research as the recipient of an Intelligent Assistant Award for the company’s deployment of Interactions’ Virtual Assistant (IVA) to support its North American Service Centers. Honored at the first annual Intelligent Assistant Conference, Hyatt’s ...

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Hoteliers Seek Footholds in Changing Digital Landscape

Hoteliers Seek Footholds in Changing Digital Landscape

At the Revenue Strategy Summit last week in New York City, hoteliers, brand representatives, and technology folks gathered to address the high cost of guest acquisition along with other hot revenue management topics. In the opening session, Mark Lomanno, partner ...

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Understanding the FCC’s Marriott WiFi Ruling

Understanding the FCC’s Marriott WiFi Ruling

Earlier this month, the U.S. Federal Communications Commission (FCC) imposed a $600,000 fine on Marriott International for allegedly blocking personal Wi-Fi hotspots in the conference facilities of the Gaylord Opryland Resort & Convention Center in Nashville, Tenn. In its judgment, ...

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Is Holiday.com the Holy Grail for the Travel Industry?

Is Holiday.com the Holy Grail for the Travel Industry?

When a well-known Internet domain name becomes available for purchase, people take notice. That’s certainly the case this fall, with what some are calling the “Holy Grail” for the travel industry hitting the auction block. On Nov. 5, U.K.-based Breathe ...

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Data Security and Privacy Best Practices

Data Security and Privacy Best Practices

This is shaping up to be the year of data security in the United States. There are several trends to pay attention to within the hotel and hospitality industry: federal privacy enforcement actions; civil class actions; state data breach notice ...

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