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Brand Identity

Brand Identity

As John Lee sees it, hotel brands can’t lure customers in with a cane like carnival barkers. Attracting more guests relies on building relationships, trust, and ultimately loyalty. For more than 12 years, Lee has overseen everything from advertising and ...

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Delivering on Promises

In the summer of 1998, a Dallas gal packed her bags and moved to the Caribbean to pursue a hospitality career. Now, Karen Whitt is general manager of Regent Palms Turks and Caicos and president of the Turks & Caicos ...

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Keeping Interest Piqued

Kevin and Shawna Walker knew rebuilding an 80-year-old historical landmark was going to be tough, but not this tough. They closed the Oak Bay Beach Hotel, an English country manor house-inspired boutique hotel on Vancouver Island overlooking the Strait of ...

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Living Legend

Even though James Ponce retired from the hotel business 30 years ago, he still shows up to The Breakers in Palm Beach every Tuesday to conduct a riveting walking tour for guests. Ponce, who turned 95 in July, is the ...

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Joe McInerney to Receive BLLA Person of the Year Award

WEST HILLS, Calif.— The Boutique & Lifestyle Lodging Association (BLLA) revealed the choice for the 2012 Person of the Year Award to be Joe McInerney, chairman of the American Hotel & Lodging Association (AHLA). After a lengthy review of the ...

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