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A Comeback Story

A Comeback Story

Many chain and boutique hotels have concierges who serve as troubleshooters for guests, offering advice, tips, and suggestions. But the independently owned 98-room Galley Bay Resort in Antigua has turned every employee into a concierge or ambassador for the hotel. ...

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Heritage Hotels and Resorts Builds Regional Appeal

Heritage Hotels and Resorts Builds Regional Appeal

As the founder and CEO of Albuquerque, N.M.-based Heritage Hotels and Resorts, Jim Long has created a collection of distinct properties that draw upon the Southwest’s unique and colorful heritage. The distinct historic experiences delivered by Long’s boutique hotels have ...

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The Next Frontier

The Next Frontier

As he drove along I-75 in Georgia, H.P. Rama couldn’t help but notice the billboard. What he found particularly hard to miss was that the hotel advertisement was emblazoned with four words: “American owned and operated.” It was the late ...

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Up in the Air

Up in the Air

Airport hotels aren’t generally recognized for good design. In the past, they’ve been viewed as a you-get-what-you-get last resort. However, today’s guests are demanding innovative, clean, and functional design in all hotels, including ones linked to major travel hubs. “We ...

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Kate Martin Takes Hotel Chandler to New Level

Kate Martin Takes Hotel Chandler to New Level

When Kate Martin first came to the Hotel Chandler 12 years ago, it was in the midst of a major transformation. Triumph Hotels had just bought the 138-room small luxury hotel located the Flatiron district of New York City and ...

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