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Best Western GM Creates Service Culture in Haiti

Best Western GM Creates Service Culture in Haiti

At the Best Western Premier in Petion-Ville, a neighborhood of Port-au-Prince, Haiti, it’s not unusual to see General Manager Ronald Maidens spot treating carpets, fluffing pillows in the lobby, or waiting tables in the restaurant on busy nights. In early ...

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A Business Case for Diversity and Inclusion

A Business Case for Diversity and Inclusion

Building diversity is more about nurturing ideas than it is about meeting quotas. The fact is, we live in an increasingly global industry that’s dependent on new ways of thinking to remain successful. Just ask Hilton. With 300,000 team members ...

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