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John Fitzpatrick Tells an Innkeeper’s Story

John Fitzpatrick Tells an Innkeeper’s Story

In the early 1970s in Killiney, Ireland—a town just south of Dublin and near the Irish Sea—young John Fitzpatrick wasn’t like most of his grade school friends. While they spent their free time at local playgrounds building sand castles, Fitzpatrick ...

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AKA Carving Niche in Extended-Stay Segment

AKA Carving Niche in Extended-Stay Segment

Don’t expect to find Gideon Bibles at Larry Korman’s AKA Serviced Residences. Instead, the guestroom nightstands hold copies of All I Really Need To Know I Learned In Kindergarten. Robert Fulgham’s book of essays provides the mantra for AKA’s expanding ...

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Best Western GM Creates Service Culture in Haiti

Best Western GM Creates Service Culture in Haiti

At the Best Western Premier in Petion-Ville, a neighborhood of Port-au-Prince, Haiti, it’s not unusual to see General Manager Ronald Maidens spot treating carpets, fluffing pillows in the lobby, or waiting tables in the restaurant on busy nights. In early ...

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