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Five Hotel Chains Named J.D. Power Customer Champions

Five Hotel Chains Named J.D. Power Customer Champions

WESTLAKE VILLAGE, Calif.—J.D. Power, in conjunction with FORTUNE Custom Publishing, has recognized 50 companies that demonstrate the ability to provide the highest level of customer service based on their most important critics—their customers. The 2014 Customer Champions include five hotel ...

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New AH&LA Board Reveals Industry Participation

New AH&LA Board Reveals Industry Participation

With the second act of AH&LA’s new membership model, which launched in January, the association unveiled an entirely new board of directors this morning. Comprised of C-level lodging executives from every facet of the industry—hotel owners, REITs, chains, franchisees, management ...

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White Lodging Investigates Data Breach

White Lodging Investigates Data Breach

Following the large-scale data breaches at retail stores including Target and Neiman Marcus, it now appears that hotels were similarly targeted. White Lodging, a hotel management company that maintains a portfolio of Marriott, Hilton, and Starwood properties is investigating a ...

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