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Guest Satisfaction Reaches Seven-Year High

Guest Satisfaction Reaches Seven-Year High

WESTLAKE VILLAGE, Calif.—Following two years of declines, hotel guest satisfaction has increased significantly, reaching its highest levels in the past seven years, according to the J.D. Power 2013 North America Hotel Guest Satisfaction Index Study. The study, now in its ...

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Group Outlook Improves Through 2014

NEW YORK—While transient bookings (comprised of individual business and leisure travelers) are still driving growth in both occupancy and average daily rate (ADR) for hotels, the group outlook for the remainder of 2013 is stronger than it has been in ...

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Hilton and Vital Voices Join Forces to Help End Child Trafficking

Hilton and Vital Voices Join Forces to Help End Child Trafficking

MCLEAN, Va.—Today, Hilton Worldwide and Vital Voices Global Partnership announced that they have joined forces to help end child trafficking. Together, they have launched the Global Freedom Exchange, an educational and mentoring program targeting emerging and established women leaders. Program ...

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Decade-Long Hotel Strike Ends in Chicago

Decade-Long Hotel Strike Ends in Chicago

Chicago, Ill.—After nearly a decade of picketing outside of the Congress Plaza Hotel in Chicago, Unite Here Local 1, the union representing Chicago’s hospitality workers, has announced the end of the strike. The 10-year protest marks one of the longest ...

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Pet-Friendly Hotels Prove Profitable

Pet-Friendly Hotels Prove Profitable

It’s the Friday before the Westminster Kennel Club dog show, and the lobby of New York’s pet-friendly Hotel Pennsylvania is like a madhouse. Everywhere you turn, there are purebred canines strutting around the lobby with their doting owners: a mammoth, ...

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