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How Much Guest Data Do You Have a Right to Use?

How Much Guest Data Do You Have a Right to Use?

Using big data to gain insights about hotel guests is a relatively new development in the lodging industry. When done right, it can provide actionable intel to hoteliers that can boost room rates and drive more business to loyalty programs ...

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Keys to Upgrading a Rough-Around-the-Edges Property

Keys to Upgrading a Rough-Around-the-Edges Property

Chris Holland bought the worst hotel in the Florida Keys. He says so himself. “The place was on its knees,” Holland says of the then Blue Lagoon Motel in Key West. “Nothing was serviceable. The reviews were ‘blood on the sheets’ ...

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Focusing on Acoustics Can Improve Guests’ Comfort

Focusing on Acoustics Can Improve Guests’ Comfort

Your guests’ ears never rest, not even when they’re sleeping. Throughout the night, guests are likely to hear off-and-on HVAC systems, TVs in adjacent rooms, and luggage carts in hallways. “When humans were still sleeping in caves, we needed to ...

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How to Get the Most From Your Hotel Fitness Room

How to Get the Most From Your Hotel Fitness Room

Since the early ’90s and the days of step aerobics, spandex, and the Thighmaster, John Sarver has designed fitness rooms. As the director of design and development for Hotel Fitness, he specializes in hotel and resort fitness centers, with more ...

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