Choosing a New Property Management System
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What should I consider when choosing a new PMS?
My property just underwent a major renovation and now...
Using the Customer Experience to Drive ROI
The heart of hospitality is all about human connection and creating experiences that are memorable and authentic. Delivering this level of service requires effort,...
Ask Anthony: How Can a Podcast Benefit Your Brand?
Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s here...
Three Career Tips From Dorothy Dowling
Dorothy Dowling, senior vice president and chief marketing officer of Best Western Hotels & Resorts, distilled some words of wisdom based on more than...
Three Hotel Execs on Making People Feel Welcome
At this year’s NYU Investment Conference, executives noted that making people feel welcome and working as a team are key to the industry’s ongoing...
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An Inside Look at Mattresses: Delving Into the Technology Prior to Procurement
A high-quality mattress promotes the restful sleep that is one of the fundamental offerings of the hotel industry. But even top-tier mattresses eventually need...
Accor Releases Q1 2024 Results
The first quarter of 2024 demonstrated the hotel demand in all Accor Group regions and segments. Operating performance indicators (RevPAR and portfolio growth) are...
Hilton Garden Inn Atlanta East/Stonecrest Completes Renovation
STONECREST, Georgia—Artemis Hotel Group announced the completion of a full-scale renovation for the Hilton Garden Inn Atlanta East/Stonecrest, located in Lithonia, Georgia.
The 110-room property...
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