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Hyper-Vigilance Helps to Keep Guests Safe

Hyper-Vigilance Helps to Keep Guests Safe

The autopsy photos still haunt Norm Bates, Esq. “She was stabbed 96 times,” says Bates, president of Liability Consultants Inc., in Bolton, Mass. “I’ve done hundreds of murder cases, but this was the worst one I’ve ever seen.” Roughly a ...

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Prevent Carbon Monoxide Poisoning in Your Hotel

Prevent Carbon Monoxide Poisoning in Your Hotel

Last spring, three people died from carbon monoxide poisoning after staying at the Blue Ridge Plaza Best Western Hotel in Boone, N.C. The victims—elderly couple Daryl and Shirley Jenkins and 11-year-old Jeffrey Williams—visited the property seven weeks apart and all ...

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The Do’s and Dont’s of Cleaning Stayover Rooms

The Do’s and Dont’s of Cleaning Stayover Rooms

When it comes to guests’ personal items, it can be confusing for room attendants to decipher what’s off limits. Here’s a list of do’s and don’ts when servicing stayover rooms: DO TOUCH Trash. Empty all trash cans and recycle bins. ...

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Making the Brand: 8 Ingredients to Success

Making the Brand: 8 Ingredients to Success

The Great Brand Bubble of 2007 saw the announcement of roughly 36 new hotel brands. Then came the Great Recession and the bursting of that bubble. For hoteliers, being part of these new brands usually meant being part of large ...

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