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The Do’s and Dont’s of Cleaning Stayover Rooms

The Do’s and Dont’s of Cleaning Stayover Rooms

When it comes to guests’ personal items, it can be confusing for room attendants to decipher what’s off limits. Here’s a list of do’s and don’ts when servicing stayover rooms: DO TOUCH Trash. Empty all trash cans and recycle bins. ...

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Making the Brand: 8 Ingredients to Success

Making the Brand: 8 Ingredients to Success

The Great Brand Bubble of 2007 saw the announcement of roughly 36 new hotel brands. Then came the Great Recession and the bursting of that bubble. For hoteliers, being part of these new brands usually meant being part of large ...

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Performing a Successful Hotel Turnaround

Performing a Successful Hotel Turnaround

The JHouse, a boutique redo of an old Howard Johnson hotel in Greenwich, Conn., had a rocky beginning. That’s not to say the May 2012 opening was a flop—in fact, it was a huge success. Patrons flocked to the hotel’s ...

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Making the Most of the New Wave of Leisure Growth

Making the Most of the New Wave of Leisure Growth

Whether it revolves around weekend family road trips or extravagant resort stays, the leisure experience is about creating an environment that transports guests outside of their everyday lives. It could mean creating an authentic connection with a destination or just ...

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