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Hotel Operators as Brand Stewards

During my tenure in the hospitality industry, I’ve worked both onsite as the director of sales and marketing for several hotels, as well as on the corporate side as a director of brand performance support and as vice president of ...

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Back to Sleep

When hotels embark on soft good renovation projects, designers are tasked with creating new guestroom experiences that will wow guests and help properties stay ahead of their competitors. The focal point of any guestroom revamp is the bed, where weary ...

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Clean Sweep

Cleanliness is a main driver of guest satisfaction in hotels, and one of the most important factors that travelers look for when choosing where to stay. Efficiency in housekeeping keeps guests happy and improves a hotel’s bottom line. By investing ...

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Above and Beyond

From bellhops and front desk clerks to housekeepers and maintenance staff, every hotel worker plays an instrumental role in the quality of service guests receive. According to the American Hotel & Lodging Association’s “2011 Lodging Industry Profile,” the U.S. travel ...

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Double Load

When it comes to doing laundry, most people opt for efficiency. In our homes, we usually do laundry while multitasking around the house. And, many of us opt for efficiency equipment, which can cut down on water and energy usage. ...

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