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High-Tech Housekeeping

What’s most important to hotel guests? You’ll get no penalty if the word “service” immediately came to mind. Guest service is and always will remain the essence of hospitality, but in this age of a transient population hotel cleanliness has ...

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Mission: Transition

Restaurant renovations and conversions often appear to be somewhat of a magical transformation process to customers. It’s always a surprise when suddenly, and sometimes without warning, your favorite neighborhood Mexican taquería is completely changed into a high-end American gastro-pub. On ...

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Can Your Hotel Handle the Heat?

According to the U.S. Environmental Protection Agency (EPA), energy represents the single fastest-growing operating cost in the lodging industry. The EPA estimates that a 10 percent reduction in energy consumption would be equivalent to increasing RevPAR—revenue per available room—by $0.60 ...

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Hotel Operators as Brand Stewards

During my tenure in the hospitality industry, I’ve worked both onsite as the director of sales and marketing for several hotels, as well as on the corporate side as a director of brand performance support and as vice president of ...

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Back to Sleep

When hotels embark on soft good renovation projects, designers are tasked with creating new guestroom experiences that will wow guests and help properties stay ahead of their competitors. The focal point of any guestroom revamp is the bed, where weary ...

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