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Safe and Pest Free

Over the past several years, there have been many changes to pest management practices in the lodging industry. The days of spraying entire rooms with pesticides are gone, and the pest control populace has transitioned to more sustainable, non-chemical practices ...

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Success and the City

Industrywide, hotel companies are learning firsthand that successfully marketing a U.S. destination requires embracing a philosophy of “strength in numbers.” This involves cooperation among various entities, including the city, convention and visitors’ bureaus (CVBs), and neighboring hotel properties. Although hotels ...

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Warm and Gracious

For Jennifer Robbins, success is all about engagement. As general manager of the DoubleTree by Hilton in Naples, Fla., Robbins doesn’t think her management style is unique, but she does bring a somewhat unique outlook to engaging her staff. “I ...

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High-Tech Housekeeping

What’s most important to hotel guests? You’ll get no penalty if the word “service” immediately came to mind. Guest service is and always will remain the essence of hospitality, but in this age of a transient population hotel cleanliness has ...

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Mission: Transition

Restaurant renovations and conversions often appear to be somewhat of a magical transformation process to customers. It’s always a surprise when suddenly, and sometimes without warning, your favorite neighborhood Mexican taquería is completely changed into a high-end American gastro-pub. On ...

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