How Today’s Task Software Can Improve the Quality and Consistency of Guest Services

We are all familiar with many of the technological underpinnings of the modern hospitality industry, everything from the computer systems that help run the...
Music in hotels

The Do’s and Don’ts of Music in Hotels

Music affects us profoundly. It alters our mood and creates or triggers rich memories. It is no wonder that music in hotels has a...
Guest Feedback Hotels

Capturing Real-Time Guest Feedback and Service Recovery

Most hotel managers look at post-stay reviews and survey feedback as a source of truth on how frontline teams are performing. Whether it’s positive...
#MeToo

#MeToo

The #MeToo movement went viral in October of last year, but the organization behind the hashtag has been around for more than a decade....
Combat Sexual Harassment

Creating a Culture To Combat Sexual Harassment

Over the past several months, sexual harassment has been in the headlines and top of mind for many business owners. The deluge of people...
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bliesure

A Dual Target: Hotel Executives on What It Takes to Be ‘Bleisure’ Ready

The portmanteau “bleisure”—a mashup of “business” and “leisure”—denotes a phenomenon for our time, a time when technology makes it possible to work, even long-term,...
Keryn McNamara

Solid Foundation

What initially inspired you to get into the hospitality business? 
 I always gravitated toward taking care of people and wanted to be part of the...

ASSA ABLOY Global Solutions Acquires Nomadix and GlobalReach

STOCKHOLM—ASSA ABLOY Global Solutions has announced that it is acquiring Nomadix, Inc. and GlobalReach in the United States and the United Kingdom. With both...
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