Advice for Hotel Owners and Operators

operating standards compliance - checklist

Evolving Operating Standards To Enhance Compliance

Advice Rebecca Wormleighton - July 31, 2018

For many hotels, monitoring staff adherence to the defined operating standards is still a manual and paper-based process. From log books and signing off...

Amazon and iHeartRadio Partner to Customize In-Room Music for Hotels

Advice Robin McLaughlin - July 31, 2018

Both branded and independent hotels are increasingly adding voice-activated technology to their guestrooms. These in-room assistants can eliminate the middleman between guests and staff...

Combating Noise Pollution and Helping Guests Rest Easy

Advice Ellen Meyer - July 26, 2018

Complaints about noise can be the undoing of a hotel, as few things impact an otherwise ideal guest experience—and subsequent social media reviews—as negatively...

Five Closing Tactics to Book Group Business

Advice Kemp Gallineau - July 24, 2018

Blazingly successful group sales managers and directors don’t wait to initiate the close. They work the close right from the start. Today’s meeting planners are...

Building a Better Toolkit

Advice Daniel A. Johnson - July 23, 2018

While every hotel has different needs, here are some essentials that are useful in a toolkit across properties, segments, and locations. Decibel meter (guestroom...