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Corralling Group Sales

Corralling Group Sales

For some hoteliers, group travel seems like trying to lasso wild horses. Like an unruly herd, the group market continually shifts, heading in one direction, then another, year after year. With different—often more demanding—needs than individual travelers, wrangling group travel ...

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Outsourcing Restaurant Operations in Hotels

Outsourcing Restaurant Operations in Hotels

Many hoteliers are reluctant restaurateurs, and for a good reason: Restaurants are even more labor intensive than hotels. A standalone restaurant is doing extremely well if it achieves a net operating income (NOI) of more than 20 percent, since the ...

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How to Calculate Housekeeping Times

How to Calculate Housekeeping Times

Time is money. For the lodging industry, this is especially applicable when it comes to cleaning costs. Many facility managers assume they can multiply the number of guestrooms by some theoretical productivity rate to determine the time and resources needed ...

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Trimming the Fat

Trimming the Fat

When Cambria Suites owners expressed concerns that they weren’t making money on food and beverage, the brand realized it was time to create a new program that would decrease costs, improve the guest experience, and turn the restaurant into a ...

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Preventing the Flu

Preventing the Flu

January and February mark peak flu season, and public health concerns are top-of-mind for hotel managers, guests, and staff. To ensure your facility is properly equipped to handle a potential outbreak, facility managers need to develop and initiate a comprehensive ...

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