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Marriott Launches Global Creative and Content Marketing Studio

Marriott Launches Global Creative and Content Marketing Studio

Bethesda BETHESDA—Marriott International Inc. has announced the formation of a new global content studio—comprised of content development, production, and distribution teams—dedicated to publishing, distributing, and sharing digital and filmed content across film, television, online, digital, and print distribution platforms. To ...

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Hyatt House Launches New Neighborhood Guides

Hyatt House Launches New Neighborhood Guides

CHICAGO—Hyatt House is bringing the neighborhood a little closer with a new program and offerings designed to help guests feel more like ‘residents’ so they feel part of the local neighborhood from the moment they arrive. New Neighborhood Guides at ...

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How Much Guest Data Do You Have a Right to Use?

How Much Guest Data Do You Have a Right to Use?

Using big data to gain insights about hotel guests is a relatively new development in the lodging industry. When done right, it can provide actionable intel to hoteliers that can boost room rates and drive more business to loyalty programs ...

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3 Ways to Show Appreciation to Housekeeping Staff

3 Ways to Show Appreciation to Housekeeping Staff

Given the repetitive nature of housekeepers’ work, finding ways to motivate staff can be challenging. By offering various and unique incentives for short periods of time, managers can seek to increase productivity levels and performance excellence by room attendants, laundry ...

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Keys to Upgrading a Rough-Around-the-Edges Property

Keys to Upgrading a Rough-Around-the-Edges Property

Chris Holland bought the worst hotel in the Florida Keys. He says so himself. “The place was on its knees,” Holland says of the then Blue Lagoon Motel in Key West. “Nothing was serviceable. The reviews were ‘blood on the sheets’ ...

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