On-Property De-escalation: Guidelines for Dealing With Agitated Guests
The vast majority of risks to hotel security are posed by unruly guests or patrons of the hotel bar who have had one too...
Six Steps to Unlocking Guest Demand During COVID
U.S. hotels are suffering historically low occupancy rates, and have lost billions in room revenue while shedding millions of jobs since March. According to...
Three Ways Small Market and Independent Hotels Can Propel the Industry Forward
Consumers are eager to get out and travel; however, they aren’t racing to travel abroad or go anywhere long-distance. According to a global hospitality recovery...
Bringing Hospitality Into a Post-COVID World: How Technology and Transparency Will Play a Role
For many, the month of August is considered to be a period of leisure—a time when summer slowdowns typically prompt holiday trips and family...
Planning for Resilience in Hospitality
The current pandemic is testing the resilience of the travel sector more than most other industries. While hospitality performance is expected to take a...