Responding To a Crisis
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How should I publicly respond to a crisis at my hotel?
Fortune favors the prepared, so when...
Transitioning Staff To a New Revenue Management System
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What are your tips for training staff on a new revenue management system?
I have decided to move...
Getting the Most From Your Hotel’s Distribution Mix
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How can hotels get the most from their distribution mix?
The answer is moving from the legacy...
10 Steps From FEMA for Developing an Emergency Response Plan
FEMA offers the following 10 steps for businesses like hotels to develop an emergency response plan.
Review hazard or threat scenarios.
Review hazard or threat scenarios...
How To Handle an Angry Guest
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What’s the best way to handle an angry and aggressive guest?
In hospitality, the road to success...
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Leaning In: TPG’s Perelmuter Oversees Host of Changes, New Initiatives
With its acquisition of Marshall Hotels & Resorts just over two years ago, TPG Hotels & Resorts entered a new era. A host of...
Hilton Partners With ResortPass for Day Pass Packages
MCLEAN, Virginia—Hilton announced a partnership with ResortPass, bringing day pass packages to participating Hilton properties across the Americas. Catering to the expanding segment of...
Accor to Open First U.S. Handwritten Collection Property in San Francisco
SAN FRANCISCO, California—San Francisco will become the first destination in the United States for one of Accor’s newest brands, Handwritten Collection. Owned and operated...
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