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Do Not Disturb: Honoring Guest Privacy

Do Not Disturb: Honoring Guest Privacy

It’s critical that managers train personnel about the importance of honoring do-not-disturb signs, but there’s a limit to how long employees should respect a guest’s privacy before entering the room. Here are a few considerations: Guest illness or death. Sometimes ...

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Video: Going Green and the Guest Experience

Video: Going Green and the Guest Experience

On Oct. 1-3, Lodging Media hosted the inaugural Lodging Green and Sustainability Conference at the LEED Gold-Certified Omni Dallas Hotel in Dallas, Texas. The three-day event brought thought leaders, industry experts, and hotel executives together to share how implementing green ...

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Tips for Choosing the Right Management Company

Tips for Choosing the Right Management Company

It isn’t easy to run a hotel, and operational expertise has become more vital to bottom lines than ever before. With all the technology requirements and systems, the human resources demands, and the strategic capabilities necessary to remain competitive, professional ...

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Preferred Hotel Group Launches Chinese Marketing Campaign

Preferred Hotel Group Launches Chinese Marketing Campaign

CHICAGO—As Chinese travelers continue to gain momentum as the world’s strongest outbound travel spenders, Preferred Hotel Group showcases its commitment to this key market with the launch of China Ready. This one-of-a-kind program will make the travel planning process more ...

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Ritz-Carlton Launches Worldwide Kids Program

Ritz-Carlton Launches Worldwide Kids Program

CHEVY CHASE, Md.—The Ritz-Carlton Hotel Company announced the launch of new, exclusive Ritz Kids children’s programing through an expanded partnership with Jean-Michel Cousteau’s Ocean Futures Society. Ritz Kids is an engaging and immersive experience that builds upon the adventures of ...

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