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Using Eco-Friendly Programs to Unearth Profits

Using Eco-Friendly Programs to Unearth Profits

The new 756-kilowatt solar panels at the Wyndham Philadelphia in Mount Laurel, N.J., were a huge capital investment, with payoffs promised to the environment and spreadsheets down the line. This year alone, the hotel is projected to reduce energy costs ...

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The Benjamin is Serious About Sleep

The Benjamin is Serious About Sleep

Despite all the bells and whistles applied to improve guest satisfaction scores, hotels still need to deliver at the most basic level to keep customers happy—and that starts with a good night’s sleep. The Benjamin, located in midtown Manhattan, takes ...

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AH&LA Launches Gratuity Guide

AH&LA Launches Gratuity Guide

WASHINGTON—The American Hotel and Lodging Association (AH&LA) is releasing a guide covering gratuity rates for a broad array of service areas, including parking attendants, doormen, housekeepers, and room service. Released in time for the busy holiday travel season, the guide ...

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12 Ways to Increase Hotel Security

12 Ways to Increase Hotel Security

Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes. That’s why it’s vital to take precautionary measures and continually evaluate security programs. “Having robust security ...

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The Good and Bad of City-Owned Hotels

The Good and Bad of City-Owned Hotels

After the record-breaking flood of 2008 caused billions of dollars of damage in Cedar Rapids, Iowa, the city faced an uphill battle as it struggled to rebuild its downtown corridor. Part of the revitalization initiative included the construction of a ...

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