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Trump Gets Into the Wellness Game

Trump Gets Into the Wellness Game

In the past year, plenty of hotel brands took initiative and launched wholesome food and lifestyle options for travelers who want to keep up with healthy routines while on the road. And the Trump Hotel Collection is the latest brand ...

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Getting to the Points

Getting to the Points

Last October, Deloitte and Touche surveyed more than 4,000 travelers to assess customer loyalty in the hotel industry. The results revealed that loyalty programs have little to no impact on the purchasing decisions of travelers and actually help drive brand-switching ...

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Warm and Gracious

For Jennifer Robbins, success is all about engagement. As general manager of the DoubleTree by Hilton in Naples, Fla., Robbins doesn’t think her management style is unique, but she does bring a somewhat unique outlook to engaging her staff. “I ...

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Above and Beyond

From bellhops and front desk clerks to housekeepers and maintenance staff, every hotel worker plays an instrumental role in the quality of service guests receive. According to the American Hotel & Lodging Association’s “2011 Lodging Industry Profile,” the U.S. travel ...

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Keep It S-I-M-P-L-E

A guest forms an opinion of an establishment during the initial interaction with an associate. That first interaction is crucial, but so are the second, third, and fourth. All must be memorable and positive. In baseball, the batter gets three ...

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