Guest Relations

Wyndham Grand Connection Concierge promotion

Wyndham Grand Adds ‘Connection Concierge’ as Part of Holiday Package

Guest Relations LODGING Staff - November 24, 2020

PARSIPPANY, N.J.—As families coast-to-coast re-think and forgo their traditional holiday gatherings, Wyndham Grand is inviting travelers to get away while helping them stay close—albeit...

IoT Devices and In-Room Privacy: How the Industry Can Help Put Guests at Ease

Guest Relations Isabel Vega - November 9, 2020

In today’s world, privacy has become something that one can easily take for granted. In an era that relies on technology to complete everyday...

J.D. Power Evaluates Guest Satisfaction Among Large Third-Party Management Companies

Guest Relations LODGING Staff - September 22, 2020

TROY, Mich.—Even in the age of digitally enabled contactless hotel bookings and hand-sanitized check-ins, a key element driving hotel guest satisfaction with third-party management...

Google and Volara Partner on Contactless Guest Engagement Solution

Guest Relations LODGING Staff - August 27, 2020

NEW YORK — Google and Volara are partnering to deploy a contactless guest engagement and touchless room controls solution that facilitates private, automated, and...

Guest in face covering arriving at Hyatt Regency Jacksonville

Hotels Require Guests to Wear Face Masks in Public Spaces

Guest Relations LODGING Staff - July 21, 2020

Several major hotel brands this week announced policies requiring face masks across public areas in hotels. On Tuesday, Hyatt announced that beginning on July...