Feedback Loop: How the Hospitality Industry Can Improve Customer Experience Post COVID-19
The hospitality industry may be the industry most heavily affected by COVID-19. People have not traveled; they have hunkered down at home while holiday...
Technology’s Impact on the Future of Business Travel
The COVID-19 pandemic forced companies to forego business travel and embrace virtual meetings, but as travel restrictions ease, the hotel industry is ready to...
WorldHotels Collection Reveals Brand Refresh
PHOENIX—WorldHotels Collection has revealed refreshed branding that includes new logos and updated mission and vision statements. The brand refresh comes as the company celebrates...
Kinley Cincinnati Downtown Partners With 1628 Coworking Space
CINCINNATI, Ohio – Following its fall 2020 opening, Vision Hospitality’s 94-room Kinley Cincinnati Downtown has announced a partnership with 1628 Ltd., offering hotel guests...
Keeping the Smile in ‘Service with a Smile:’ How to Deliver Service Beyond the...
What has happened to customer service? It is the essence of, and foundation upon, which our industry has been built. Excellent customer service is...
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IHG’s Garner Brand Grows Across Company’s EMEAA Region
LONDON—IHG Hotels & Resorts continued the growth of its newest midscale conversion brand Garner hotels, now available across IHG’s Europe, Middle East, Asia &...
CoStar: U.S. Hotel Rooms Construction Grows Year Over Year
WASHINGTON—The volume of U.S. hotel rooms under construction grew year over year for the first time since June 2023, according to CoStar's March 2024...
Wyndham Business Program Manages Company Travel
PARSIPPANY, New Jersey—Designed for businesses of all types and sizes, the Wyndham Business program manages companies' travel needs with the all-new Wyndham Rewards Business,...
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