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Shift in Hotel Retail Impacts Revenues and Profits

Shift in Hotel Retail Impacts Revenues and Profits

Hotels provide retail operations primarily for guest convenience and satisfaction and, in general, are only a small part of total hotel revenue. For the properties in PKF’s Trends in the Hotel Industry database, retail sales made up just 0.9 percent ...

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Hotel Concierges Take a Personal Approach

Hotel Concierges Take a Personal Approach

Whether it’s chartering a private helicopter to Niagara Falls, renting out a city’s hottest nightclub, or shipping puppies to Abu Dhabi, hotel concierges are tasked with fulfilling some pretty crazy demands. “When guests come with outlandish requests, we need to ...

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TripAdvisor Survey Reveals Top Hotel Amenities

TripAdvisor Survey Reveals Top Hotel Amenities

NEWTON, Mass.—TripAdvisor announced the results of the TripBarometer Truth in Travel Survey, which reveals the hotel amenities and services U.S. travelers find most and least important. Free Wi-Fi (89 percent), parking (89 percent) and breakfast (84 percent) remain in high ...

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Ritz-Carlton Launches Worldwide Kids Program

Ritz-Carlton Launches Worldwide Kids Program

CHEVY CHASE, Md.—The Ritz-Carlton Hotel Company announced the launch of new, exclusive Ritz Kids children’s programing through an expanded partnership with Jean-Michel Cousteau’s Ocean Futures Society. Ritz Kids is an engaging and immersive experience that builds upon the adventures of ...

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