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Essential Topics to Cover in Daily Pre-Shift Meetings

Essential Topics to Cover in Daily Pre-Shift Meetings

Pre-shift meetings are a fundamental and indispensable means to convey important info to all housekeeping employees regarding that day’s business and priorities. Here are several essential topics for supervisors to cover: Uniform Check and Room Assignments. Ensure all employees are ...

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Staying Healthy in the Face of Ebola

Staying Healthy in the Face of Ebola

Travelers aren’t immune to the fear of Ebola generated by top headlines, so even though the dangers of a serious outbreak in the United States remain extraordinarily low, hotels must be prepared to respond to guests’ and employees’ concerns. And ...

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Haunted Hotels Scare Up Business

Haunted Hotels Scare Up Business

Things that go bump in the night, appear out of nowhere in 1930s-era housekeeping garb, or unexpectedly tie towels in a knot while guests sleep can mean big business for properties that actively market themselves as haunted. By offering year-round ...

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10 Ideas Driving Kimpton’s Ongoing Evolution

10 Ideas Driving Kimpton’s Ongoing Evolution

Despite being the largest boutique owner and operator in the country, Kimpton still considers itself a David in a ring full of Goliaths. On the one hand, this is understandable, since there are plenty of heavyweights making moves to compete ...

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