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Haunted Hotels Scare Up Business

Haunted Hotels Scare Up Business

Things that go bump in the night, appear out of nowhere in 1930s-era housekeeping garb, or unexpectedly tie towels in a knot while guests sleep can mean big business for properties that actively market themselves as haunted. By offering year-round ...

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10 Ideas Driving Kimpton’s Ongoing Evolution

10 Ideas Driving Kimpton’s Ongoing Evolution

Despite being the largest boutique owner and operator in the country, Kimpton still considers itself a David in a ring full of Goliaths. On the one hand, this is understandable, since there are plenty of heavyweights making moves to compete ...

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How Much Bandwidth Does Your Property Need?

How Much Bandwidth Does Your Property Need?

Two years ago, BioMarin, a pharmaceutical firm based in San Rafael, Calif., called Inn Marin to book an offsite training session. This wasn’t unusual since the 69-room independent hotel is located eight miles up the road from the company’s headquarters. ...

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The Benefits of a Wellness Concierge Program

The Benefits of a Wellness Concierge Program

The Grand Hyatt San Francisco started its wellness concierge program in June as a way to connect guests to their favorite (or a new) workout while on the road. “The concierges are already offering tips and coordination for everything from ...

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