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Hotel Concierges Take a Personal Approach

Hotel Concierges Take a Personal Approach

Whether it’s chartering a private helicopter to Niagara Falls, renting out a city’s hottest nightclub, or shipping puppies to Abu Dhabi, hotel concierges are tasked with fulfilling some pretty crazy demands. “When guests come with outlandish requests, we need to ...

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Succession Planning: Handing Over the Keys

Succession Planning: Handing Over the Keys

Well-organized succession planning and ongoing communication are critical to the continued success and growth of family-owned businesses. But navigating the transition from one generation to the next can be an emotional and challenging experience. In September, Joe DePalma, president and ...

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Drink Up: Hotels Capitalize on Beverage Trends

Drink Up: Hotels Capitalize on Beverage Trends

Across the country, hotel executives are thinking beyond the bedroom to drive guest satisfaction, increase revenue, and boost occupancy rates. They’re turning their attention to bar and restaurant beverage options—and shaking things up a bit. Bar managers are serving up ...

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Hilton IPO Raises $2.3 Billion

Hilton IPO Raises $2.3 Billion

On Dec. 12, Hilton stocks began trading on the New York Stock Exchange (NYSE) for the first time since Blackstone took the company private in 2007. The Hilton IPO marks a record offering for a lodging company, raising over $2.3 ...

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AKA Carving Niche in Extended-Stay Segment

AKA Carving Niche in Extended-Stay Segment

Don’t expect to find Gideon Bibles at Larry Korman’s AKA Serviced Residences. Instead, the guestroom nightstands hold copies of All I Really Need To Know I Learned In Kindergarten. Robert Fulgham’s book of essays provides the mantra for AKA’s expanding ...

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