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Hotelier Sean MacPherson Takes a Personal Approach

Hotelier Sean MacPherson Takes a Personal Approach

As the son of a New Zealand surfing champion, New York City hotelier and restaurateur Sean MacPherson normally spends a fair amount of time catching summer waves in Montauk, where he owns the recently expanded Crow’s Nest Inn and Restaurant, ...

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Drury Hotels’ Secret to Guest Satisfaction

Drury Hotels’ Secret to Guest Satisfaction

On its way toward Memphis, Interstate 55 straightens into a precise vertical line as it runs down the eastern edge of Sikeston, Mo. About halfway between St. Louis and Nashville, the old railroad town sits in a vast patchwork quilt ...

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Choice Ramps Up SkyTouch

Choice Ramps Up SkyTouch

Choice Hotels’ recent 2013 earnings call revealed just how well the markets have received its SkyTouch cloud-based property management software platform. On the call president and CEO Steve Joyce said, “The interest level is high, and we are matching it ...

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Carlson Rezidor Looks to the Future with Vision 20/20

Carlson Rezidor Looks to the Future with Vision 20/20

Carlson Rezidor Hotel Group announced two new global hotel brands, as well as positive 2013 results that included a 43 percent year-over-year increase in overall signings and a system-wide revenue increase of 4 percent to $7.5 billion. Company executives shared ...

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Tips for Optimizing Your Hotel Website

Tips for Optimizing Your Hotel Website

In the fourth quarter of 2013, bookings through a hotel’s branded website continued to trail reservations made through online travel agencies (OTAs), according to data from TravelClick. To stay competitive with OTAs and take back direct bookings, a static website ...

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