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Building Guest Loyalty in the Digital Age

Building Guest Loyalty in the Digital Age

As the distribution landscape continues to evolve and more guests turn to online and mobile sources to research and book their stays, hotel companies need to devote more energy and dollars toward achieving long-term consumer loyalty, says Umar Riaz, the ...

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Hotel Concierges Take a Personal Approach

Hotel Concierges Take a Personal Approach

Whether it’s chartering a private helicopter to Niagara Falls, renting out a city’s hottest nightclub, or shipping puppies to Abu Dhabi, hotel concierges are tasked with fulfilling some pretty crazy demands. “When guests come with outlandish requests, we need to ...

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Succession Planning: Handing Over the Keys

Succession Planning: Handing Over the Keys

Well-organized succession planning and ongoing communication are critical to the continued success and growth of family-owned businesses. But navigating the transition from one generation to the next can be an emotional and challenging experience. In September, Joe DePalma, president and ...

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Drink Up: Hotels Capitalize on Beverage Trends

Drink Up: Hotels Capitalize on Beverage Trends

Across the country, hotel executives are thinking beyond the bedroom to drive guest satisfaction, increase revenue, and boost occupancy rates. They’re turning their attention to bar and restaurant beverage options—and shaking things up a bit. Bar managers are serving up ...

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Hilton IPO Raises $2.3 Billion

Hilton IPO Raises $2.3 Billion

On Dec. 12, Hilton stocks began trading on the New York Stock Exchange (NYSE) for the first time since Blackstone took the company private in 2007. The Hilton IPO marks a record offering for a lodging company, raising over $2.3 ...

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