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Drury Hotels’ Secret to Guest Satisfaction

Drury Hotels’ Secret to Guest Satisfaction

On its way toward Memphis, Interstate 55 straightens into a precise vertical line as it runs down the eastern edge of Sikeston, Mo. About halfway between St. Louis and Nashville, the old railroad town sits in a vast patchwork quilt ...

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Choice Ramps Up SkyTouch

Choice Ramps Up SkyTouch

Choice Hotels’ recent 2013 earnings call revealed just how well the markets have received its SkyTouch cloud-based property management software platform. On the call president and CEO Steve Joyce said, “The interest level is high, and we are matching it ...

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Carlson Rezidor Looks to the Future with Vision 20/20

Carlson Rezidor Looks to the Future with Vision 20/20

Carlson Rezidor Hotel Group announced two new global hotel brands, as well as positive 2013 results that included a 43 percent year-over-year increase in overall signings and a system-wide revenue increase of 4 percent to $7.5 billion. Company executives shared ...

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Tips for Optimizing Your Hotel Website

Tips for Optimizing Your Hotel Website

In the fourth quarter of 2013, bookings through a hotel’s branded website continued to trail reservations made through online travel agencies (OTAs), according to data from TravelClick. To stay competitive with OTAs and take back direct bookings, a static website ...

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Renovated Boutique Thrives in Midwestern Town

Renovated Boutique Thrives in Midwestern Town

Holly Kappes, senior design manager with Innvision Design out of Atlanta, Ga., says that locals in Marshfield, Wisc., recall fond memories of the historic Hotel Marshfield, located in the southern part of the small town. ““It was quite the community ...

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