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How to Protect Your Online Presence

How to Protect Your Online Presence

In January, spammers hijacked official website links for thousands of hotels listed within Google+ Local, rerouting visitors to third-party booking services. Since these listings feed results into Google Search, Maps, and Hotel Finder, Google worked quickly and quietly behind the ...

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Pressing the Reset Button on TripAdvisor

Pressing the Reset Button on TripAdvisor

For a hotel with less-than-desirable TripAdvisor reviews, a major renovation could offer a quick ticket to improving its online reputation. In July of last year, TripAdvisor updated its review removal policy to give hotels the opportunity to wipe out old ...

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Terranea Resort’s Terri Haack on Being the Boss

Terranea Resort’s Terri Haack on Being the Boss

During a family camping and fly-fishing trip in the Colorado Rockies, Terri Haack remembers how it rained for 14 days in a row. Frustrated, her mother declared, “I’m done. Let’s go somewhere warm,” rounded up her husband and kids, and ...

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What AAHOA Means Now

What AAHOA Means Now

At the time of its founding in 1989 and subsequent merger in 1994 with the then nine-year-old Indian American Hospitality Association, what AAHOA’s founders wanted most was relief and protection from discrimination that confronted them from all quarters. Banks shied ...

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