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Author Archives: Sean Downey

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How Much Guest Data Do You Have a Right to Use?

How Much Guest Data Do You Have a Right to Use?

Using big data to gain insights about hotel guests is a relatively new development in the lodging industry. When done right, it can provide actionable intel to hoteliers that can boost room rates and drive more business to loyalty programs ...

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Smart Strategies From Hotel Owner Marian Goodman

Smart Strategies From Hotel Owner Marian Goodman

With a background she describes as varied, Marian Goodman brings a wealth of experience to Sky Hospitality, the ownership and management company she runs. Goodman went to school for civil engineering and worked for a big bank during the heyday ...

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Jim Merkel Shares Rockbridge’s Investment Strategy

Jim Merkel Shares Rockbridge’s Investment Strategy

When he was 25, Jim Merkel co-founded Rockbridge alongside his first boss, Ron Callentine. Since 1994, the Columbus, Ohio-based private equity firm has strategically converted or reposi­tioned 325 assets, turning them into top-performing properties by capitalizing on the specific needs ...

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Checking In With Loews CEO Paul Whetsell

Checking In With Loews CEO Paul Whetsell

After spending more than $250 million in renovations last year, the Loews Hotels & Resorts system is in better shape than ever. Now that all the hard work is out of the way, President and CEO Paul Whetsell is relieved ...

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