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Author Archives: Megan Sullivan

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Mark Carrier Talks New AH&LA Role

Mark Carrier Talks New AH&LA Role

As president of the B.F. Saul Company Hospitality Group, Mark Carrier lives and breathes hotel operations. The former IHG Owners Association chair relishes the opportunity to represent owners’ interests and address the big issues that impact the industry. In 2013, ...

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René Gross Kærskov Talks Hospitality Design

René Gross Kærskov Talks Hospitality Design

René Gross Kærskov has an adventurous spirit. The Danish co-CEO of global hospitality design firm HBA has finished a marathon on all seven continents and the North Pole, where he battled below-zero temperatures while running a grueling circuit through small ...

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Succession Planning: Handing Over the Keys

Succession Planning: Handing Over the Keys

Well-organized succession planning and ongoing communication are critical to the continued success and growth of family-owned businesses. But navigating the transition from one generation to the next can be an emotional and challenging experience. In September, Joe DePalma, president and ...

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Best Western GM Creates Service Culture in Haiti

Best Western GM Creates Service Culture in Haiti

At the Best Western Premier in Petion-Ville, a neighborhood of Port-au-Prince, Haiti, it’s not unusual to see General Manager Ronald Maidens spot treating carpets, fluffing pillows in the lobby, or waiting tables in the restaurant on busy nights. In early ...

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