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Author Archives: Megan Sullivan

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Best Western GM Creates Service Culture in Haiti

Best Western GM Creates Service Culture in Haiti

At the Best Western Premier in Petion-Ville, a neighborhood of Port-au-Prince, Haiti, it’s not unusual to see General Manager Ronald Maidens spot treating carpets, fluffing pillows in the lobby, or waiting tables in the restaurant on busy nights. In early ...

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Aimbridge’s Dave Johnson Talks Management Strategy

Aimbridge’s Dave Johnson Talks Management Strategy

When Dave Johnson co-founded Aimbridge Hospitality with Les Bentley, another former Wyndham executive, the firm had eight assets and about 1,000 rooms under management. Ten years later, the company now boasts 193 hotels with 27,000 rooms and has had compounded ...

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Hotels Reinvent Room Service to Stay Relevant

Hotels Reinvent Room Service to Stay Relevant

The New York Hilton Midtown stirred up some controversy in June when it announced plans to do away with traditional room service. Like many full-service hotels, the nearly 2,000-room property had experienced a decline in room service requests over the ...

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Hilton’s Kurt Smith Talks Innovation

Hilton’s Kurt Smith Talks Innovation

Kurt Smith and his product quality and innovation team at Hilton Worldwide play with ideas on a daily basis. As the vice president of PQI for the company’s focused-service brands, Smith oversees a 10-person team that develops and implements new ...

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Benchmarking Energy and Water Use

Benchmarking Energy and Water Use

At the Lodging Green and Sustainability Conference and Expo in Dallas, experts discussed the ins and outs of energy and water efficiency audits. Here are a few tips for benchmarking your hotel’s performance and identifying cost savings that will benefit ...

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