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Author Archives: Megan Sullivan

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Hotels Reinvent Room Service to Stay Relevant

Hotels Reinvent Room Service to Stay Relevant

The New York Hilton Midtown stirred up some controversy in June when it announced plans to do away with traditional room service. Like many full-service hotels, the nearly 2,000-room property had experienced a decline in room service requests over the ...

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Hilton’s Kurt Smith Talks Innovation

Hilton’s Kurt Smith Talks Innovation

Kurt Smith and his product quality and innovation team at Hilton Worldwide play with ideas on a daily basis. As the vice president of PQI for the company’s focused-service brands, Smith oversees a 10-person team that develops and implements new ...

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Benchmarking Energy and Water Use

Benchmarking Energy and Water Use

At the Lodging Green and Sustainability Conference and Expo in Dallas, experts discussed the ins and outs of energy and water efficiency audits. Here are a few tips for benchmarking your hotel’s performance and identifying cost savings that will benefit ...

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Transaction Action: Lodging Conference Recap

Transaction Action: Lodging Conference Recap

The lodging industry is riding the tailwinds of low supply, increasing demand, rising hotel values, higher average daily rate, and healthy transaction volume. To date this year, U.S. hotel values have surpassed the 2006 peak and will continue to grow. ...

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Hotel Data Conference Reveals Key Industry Metrics

Hotel Data Conference Reveals Key Industry Metrics

Economic headwinds, sluggish average daily rate (ADR) growth, lack of group demand, government travel cuts, and rising transient demand were hot topics at the fifth annual Hotel Data Conference at Loews Vanderbilt Hotel in Nashville this week. During the opening ...

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