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René Gross Kærskov Talks Hospitality Design

René Gross Kærskov Talks Hospitality Design

René Gross Kærskov has an adventurous spirit. The Danish co-CEO of global hospitality design firm HBA has finished a marathon on all seven continents and the North Pole, where he battled below-zero temperatures while running a grueling circuit through small ...

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Succession Planning: Handing Over the Keys

Succession Planning: Handing Over the Keys

Well-organized succession planning and ongoing communication are critical to the continued success and growth of family-owned businesses. But navigating the transition from one generation to the next can be an emotional and challenging experience. In September, Joe DePalma, president and ...

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Best Western GM Creates Service Culture in Haiti

Best Western GM Creates Service Culture in Haiti

At the Best Western Premier in Petion-Ville, a neighborhood of Port-au-Prince, Haiti, it’s not unusual to see General Manager Ronald Maidens spot treating carpets, fluffing pillows in the lobby, or waiting tables in the restaurant on busy nights. In early ...

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Aimbridge’s Dave Johnson Talks Management Strategy

Aimbridge’s Dave Johnson Talks Management Strategy

When Dave Johnson co-founded Aimbridge Hospitality with Les Bentley, another former Wyndham executive, the firm had eight assets and about 1,000 rooms under management. Ten years later, the company now boasts 193 hotels with 27,000 rooms and has had compounded ...

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Hotels Reinvent Room Service to Stay Relevant

Hotels Reinvent Room Service to Stay Relevant

The New York Hilton Midtown stirred up some controversy in June when it announced plans to do away with traditional room service. Like many full-service hotels, the nearly 2,000-room property had experienced a decline in room service requests over the ...

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