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Author Archives: Mike Bederka

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Haunted Hotels Scare Up Business

Haunted Hotels Scare Up Business

Things that go bump in the night, appear out of nowhere in 1930s-era housekeeping garb, or unexpectedly tie towels in a knot while guests sleep can mean big business for properties that actively market themselves as haunted. By offering year-round ...

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Are Virtual Keys Here to Stay?

Are Virtual Keys Here to Stay?

With added security benefits and lower costs, key cards have proven to be an upgrade over metal keys, but the distribution is still the same. Guests receive the key at the front desk, and if they lose it or get ...

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The Benefits of a Wellness Concierge Program

The Benefits of a Wellness Concierge Program

The Grand Hyatt San Francisco started its wellness concierge program in June as a way to connect guests to their favorite (or a new) workout while on the road. “The concierges are already offering tips and coordination for everything from ...

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Extended Stay America Donates Rooms to Cancer Patients

Extended Stay America Donates Rooms to Cancer Patients

In a potentially lifesaving partnership with the American Cancer Society, Extended Stay America (ESA) is providing 40,000 room nights over two years to cancer patients receiving treatment away from home. With the program, called Keys of Hope, ESA offers half ...

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