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Author Archives: Mike Bederka

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Are Virtual Keys Here to Stay?

Are Virtual Keys Here to Stay?

With added security benefits and lower costs, key cards have proven to be an upgrade over metal keys, but the distribution is still the same. Guests receive the key at the front desk, and if they lose it or get ...

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The Benefits of a Wellness Concierge Program

The Benefits of a Wellness Concierge Program

The Grand Hyatt San Francisco started its wellness concierge program in June as a way to connect guests to their favorite (or a new) workout while on the road. “The concierges are already offering tips and coordination for everything from ...

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Extended Stay America Donates Rooms to Cancer Patients

Extended Stay America Donates Rooms to Cancer Patients

In a potentially lifesaving partnership with the American Cancer Society, Extended Stay America (ESA) is providing 40,000 room nights over two years to cancer patients receiving treatment away from home. With the program, called Keys of Hope, ESA offers half ...

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Shashi Group Shares Advice for First-Time Franchisees

Shashi Group Shares Advice for First-Time Franchisees

Shashi Group’s technology-savvy founders, Dipesh Gupta and Manish Gupta, recognized early on the significant hotel supply-and-demand gap in Silicon Valley, says Narayanan Karu, vice president of finance and asset management. Top Fortune 500 technology companies, including Apple, Google, Facebook, and ...

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