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Author Archives: Deidre Grieves

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The Benjamin is Serious About Sleep

The Benjamin is Serious About Sleep

Despite all the bells and whistles applied to improve guest satisfaction scores, hotels still need to deliver at the most basic level to keep customers happy—and that starts with a good night’s sleep. The Benjamin, located in midtown Manhattan, takes ...

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New Service Tests and Rates Hotel WiFi

New Service Tests and Rates Hotel WiFi

Fast and reliable wireless Internet access continues to be a challenge for hotels and remains a sticking point for guests who are increasingly dependent on mobile technology. According to J.D. Power’s 2013 North America Hotel Guest Satisfaction Index Study, WiFi ...

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Food-Focused Epicurean Hotel Readies Opening

Food-Focused Epicurean Hotel Readies Opening

Tampa, Fla., may not be the first location that comes to mind as a hotbed for gastronomic creativity. But the team behind the famous Bern’s Steak House in the Soho neighborhood of the city is single-handedly putting Tampa on the ...

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The Good and Bad of City-Owned Hotels

The Good and Bad of City-Owned Hotels

After the record-breaking flood of 2008 caused billions of dollars of damage in Cedar Rapids, Iowa, the city faced an uphill battle as it struggled to rebuild its downtown corridor. Part of the revitalization initiative included the construction of a ...

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San Francisco Hotels Make Big Economic Impact

San Francisco Hotels Make Big Economic Impact

The hospitality and tourism industry is a vital part of the U.S. economy. In 2012, it supported nearly 7.7 million jobs and generated $855.4 billion in travel spending. And hotels remain a large part of the equation by contributing to ...

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