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Author Archives: Deidre Grieves

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The Roost at Topnotch Resort and Spa

The Roost at Topnotch Resort and Spa

As part of a $15 million renovation, Vermont’s Topnotch Resort and Spa tore down an old wing of the property—originally built in 1959—and created a brand new structure that serves as the lobby and entry point for guests visiting the ...

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Building Guest Loyalty in the Digital Age

Building Guest Loyalty in the Digital Age

As the distribution landscape continues to evolve and more guests turn to online and mobile sources to research and book their stays, hotel companies need to devote more energy and dollars toward achieving long-term consumer loyalty, says Umar Riaz, the ...

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Hotel Concierges Take a Personal Approach

Hotel Concierges Take a Personal Approach

Whether it’s chartering a private helicopter to Niagara Falls, renting out a city’s hottest nightclub, or shipping puppies to Abu Dhabi, hotel concierges are tasked with fulfilling some pretty crazy demands. “When guests come with outlandish requests, we need to ...

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Holiday Inn San Antonio Riverwalk

Holiday Inn San Antonio Riverwalk

In September, Detroit-based Kraemer Design Group (KDG) completed an overhaul of the interior spaces at the 313-room, 23-story Holiday Inn San Antonio Riverwalk in San Antonio, Texas. It marks the first U.S. property to debut the “Breeze” standard room design ...

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Dolce’s Richard Maxfield Discusses Meetings Outlook

Dolce’s Richard Maxfield Discusses Meetings Outlook

The slow recovery of group travel remains a concern for hoteliers that rely heavily on business from meetings, conventions, and federal contracts to fill rooms. STR reported that although group ADR increased 3.1 percent in October, group occupancy declined by ...

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